We hear you: searching for phone numbers shouldn’t be complicated. So now whenever you look up a client’s digits, Neo® Software will ignore spaces and special characters and search only for the number. You’ll experience this improved functionality through:
Global (power) search.
New Appointment Patient search.
Client search page.
Patient search page (includes client work and secondary phone results).
A faster self-help experience featuring the Neo Virtual Assistant
We’re on a mission to make every aspect of your Neo experience intuitive and hassle-free. Case in point: the newly designed Help & Support page. This self-help nirvana helps you quickly pinpoint the resource you need, the moment you need it. Front and center is the new Neo Virtual Assistant. The Neo Virtual Assistant provides a chat-style experience that guides you to the right education or training resource or support channel based on your question or area of interest. Check it out today!
Your questions answered
Q: How can I easily view a patient’s current age and most recent weight without having multiple tabs open or going back and forth between the overview and consultation? A: Look to the Patient Quicklist at the top of the page to view the active patient’s age/date of birth, most-recently entered weight, client phone number, and more! Don’t see the Patient Quicklist? Scroll up! Don’t see the patient? Click the down arrow!
Q: How do I review a list of appointments scheduled by a specific user? A: Run the Appointment Summary under Reports for the desired date range. Then click Export CSV to view additional appointment details, including who created the appointment (column T of the spreadsheet).
Q: Are reminders sent for deceased and inactive pets? A: Once a patient is marked deceased or inactive, reminders will not be sent for that patient.
Show you care: Share your Neo experience
Got a friend or colleague who’s considering new software? Share your experience with Neo, then send them our way, and we’ll reward you with a gift of 100 IDEXX Points.*
Neo is a trademark or registered trademark of IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries. All other product and company names and logos are trademarks or registered trademarks of their respective holders.
