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February newsletter
Free Neo training during WVC—no conference registration required!
Whether you’ll be in Las Vegas during WVC or joining remotely, we have you covered with Neo® Software training. Join us on March 6–9 for virtual training, one-on-one consultations, and more. And you don’t even need to be registered for WVC to attend!
Office hours: Have a few questions or want to brainstorm with other Neo users? Our friendly team of experts will be on hand to chat and problem solve with you during these informal group sessions. You don’t need to reserve a spot. Just pop in during our open office hours.
Have a list of questions or a specialized challenge you’re trying to solve? Book a one-on-one consultation with a Neo expert. We are here to help with learning new features, inventory, reporting, client communications, chartless patient workflows, integrated apps and services, and beyond. Book your spot today—there’s no charge, and you don’t even have to be registered for WVC to participate.
Join us live from WVC to learn about how the latest IDEXX technology can help keep your practice running smoothly:
Find 10 Minutes in Your Pocket: Clinical Decisions Made Easier Monday, March 7, 10:35 a.m.–11:25 a.m. PT
Oceanside B, Level 2
New: Callbacks and communication notes now in the Comms Log tab
To give you an even more comprehensive view of communications with each individual client, the new Comms Log tab now includes callbacks and the ability to add communications notes. As a reminder, it also shows email and SMS messages sent to the client, and it lets you filter by communication type, description, date, or staff member.
Q: February is National Pet Dental Health Month: How can I create a mass mailing for patients that previously received a dental cleaning? A: To create a mass mailing in Neo Software, first create a new or update an existing Forms & Certificates template to use for the mailing message. Then, to send out a patient-specific mailing, use the Patient Mailing List with filters for Products and Signalment report.
Misspelled words will be underlined in red on consultation notes, forms, and certificates.
To correct spelling errors, press CTRL (or CMD) + right-click on a misspelled word to display a list of spelling recommendations. Then select the appropriate recommendation to correct the misspelled word.
